Refund policy

Effective date: February 19, 2026. Last revised: July 14, 2026.

This policy describes exactly how the JointBrex money-back guarantee works when you buy from jointbrexofficial.com. It is written to be read, not to hide things.

The promise

Every JointBrex order, regardless of package size, is covered by a 60-day money-back guarantee counted from the date of purchase. If you are not satisfied, you can request a refund of your purchase price within that window.

The fair-trial condition

The manufacturer's guarantee terms ask that you actually try the product for at least 30 days of use before requesting a refund. This mirrors how the ingredients behave: they build gradually. Requests inside the 60-day window that meet this fair trial are honored without argument.

How to request a refund

Email [email protected] or call (717) 553-0184 within 60 days of your purchase. Include your order number and the name on the order. Our team replies with one short set of instructions and confirms whether anything needs to be shipped back for your particular order. Once processed, the refund is issued to your original payment method; most banks post it within 5 to 10 business days.

What is not covered

Requests made more than 60 days after purchase, orders bought anywhere other than this website, and any shipping fees paid at checkout, where applicable. We cannot refund marketplace purchases because we did not sell them.

Questions

Anything unclear? Write to [email protected] before you order. We would rather answer twice than surprise you once. This guarantee is honored by Cedarhale Wellness Group, LLC, 1114 Marshall Ave, Suite 210, Lancaster, PA 17601.